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Our daily cut-off time is 3:30 PM.Orders placed after 3:30 PM cannot be combined for shipping.Single orders will be dispatched if possible; otherwise, they will be shipped by 11:00 AM the next business day.

Terms & Conditions

Terms & Conditions

Price

  • All prices are subject to change without notice (Errors and Omissions Excepted).
  • The purchase price covers goods supplied and packaged, exclusive of installation and maintenance unless expressly stated otherwise.
  • The final price payable shall include Goods and Services Tax (GST), applicable taxes/duties, and insurance/freight/handling charges (unless already incorporated in the quoted price).
  • We reserve the right to revise prices prior to accepting your order.
  • All prices are denominated in New Zealand dollars (NZD) unless otherwise specified.
  • Payment obligations arise upon our acceptance of your order. Quotations are non-binding until formal order acceptance.

Payment

  • Electronic Banking & Direct Credit:
    Bank: ASB Bank
    Account Name: Exceeding International Ltd.
    Account Number: 12-3119-0222237-00
  • Include the auction reference number with your payment to expedite order processing.
  • Credit Card (Visa/Mastercard accepted. Payment instructions provided post-auction).
  • Full payment must be completed within three (3) business days following auction/sale closure.

Warranties

  • All products carry a specified written warranty period (exclusions apply to batteries/software in complete units). Contact us during business hours for warranty claims.
  • Faulty items upon delivery: Return shipping costs covered by us via Fastway courier. Standard warranty claims require customer-paid returns. Repair/replacement/refund at our discretion.
  • Consumer Guarantees Act 1993 (CGA) rights apply. The CGA ensures goods meet acceptable quality, fitness for purpose, and description standards. For CGA inquiries, contact us during business hours.

Warranty Period

  • Laptop Screens: 1 year 
  • MacBook & Phone Screens: 3 months
  • Batteries: 6 months
  • Adapters: 1 year 
  • Keyboards: 1 year 
  • Repairs: 3 months (covers workmanship/parts post-repair) 
  • Refurbished Devices: 6 months
  • New Devices: 1 year 
  • Other Components/Parts: 3 months

Warranty Terms: 

  • Warranties cover defects in materials/workmanship, excluding accidental damage or misuse. 
  • Proof of purchase required. 
  • Warranty period begins on purchase date.


    Delivery

    • Shipping Rates: NZD $8 (Auckland), NZD $9.20 (outside Auckland) per order via CourierPost.
    • Processing: Orders before 2 PM weekdays dispatched same day; post-2 PM orders processed next business day. No weekend/public holiday shipments. Delivery typically within 1-2 business days.
    • Inspection Protocol: Inspect goods before signing. Damaged items must be refused; contact us immediately. Tracking numbers emailed upon shipment.
    • Delivery to specified locations incurs transportation costs unless otherwise agreed.
    • Goods not requiring special delivery terms are deemed delivered when available at our premises.
    • Partial deliveries permitted, each treated as a separate contract.
    • Delivery timelines are estimates; no liability for delays.
    • Freight charges payable by customer unless expressly stated otherwise.

    Returns and Cancellations

    Returns (Change of Mind)

    • 0-7 days: Full credit (unused, original packaging, resalable condition).
    • 8 days - 6 weeks: 80% credit (unused, resalable condition).
    • 6 weeks - 3 months: 50% credit (unused, resalable condition).
    • ＞3 months: No credit.

    Faulty Products

    • Report defects within 7 days of delivery for full credit. Follow brand-specific return procedures.

    Conditions

    • Pre-approved Return Authorization required.
    • Credits issued post-inspection. Items must be undamaged, complete, and resalable (opened packaging acceptable if product unused).
    • Non-refundable original shipping fees. Return shipping at customer’s expense.

    *Credits exclude original shipping charges. Final eligibility determined upon inspection.*

    Risk and Ownership

    • Risk transfers to customer upon delivery.
    • Ownership retained until full payment received or authorized resale completed.
    • During ownership retention:
      • Store goods separately or mark as our property.
      • Resale authority revoked upon: credit deterioration, default, or written notice.
    • We may reclaim goods without liability for access-related damages. Resale proceeds offset customer debts.
    • Resale proceeds held in trust: our share equals outstanding debts; balance payable to customer.
    • Price recovery actions permissible irrespective of ownership transfer.

    Guarantees

    • Consumer Guarantees Act 1993 (CGA) excluded for business-purpose acquisitions.
    • On-supply terms must exclude CGA for business use and notify consumers of no repair/spare parts guarantee.
    • No express guarantees provided (as defined by CGA).
    • Customer indemnifies us for CGA claims by end consumers (up to resale margin).
    • Terms do not contravene CGA where prohibited by law.
    • Liability limited to statutory obligations; all other warranties excluded.

    Repairs and Replacements

    • No commitment to repair facilities/parts availability.
    • Defective goods may be referred to manufacturers at our discretion.

    Default

    • Late payments incur 2.5% monthly penalty (calculated daily) + GST.
    • Customer liable for debt recovery costs (legal/collection fees).
    • Contract suspension/termination permitted upon default.
    • Immediate payment due upon default event.
    • Default Events: Contract breach, insolvency, liquidation/receiver appointment.

    Use of Information

    • We may collect/share credit information with agencies for assessment/collections.
    • Notify us of material changes to provided information.
    • Privacy Act 1993: Individuals may access/correct personal data.

    No Liability

    • No liability for delays/breaches or consequential losses (data/profit loss).
    • Liability capped at goods/services value; excludes consequential damages.
    • Force Majeure: Released from obligations due to strikes, natural disasters, legal constraints, etc.

    Indemnity

    Customer indemnifies us against liabilities arising from their acts/omissions under this agreement.

    Cancellation

    • Termination rights upon: business cessation, insolvency, or uncured breach (14-day notice period).
    • Repossession rights for unpaid goods. Termination preserves pre-existing liabilities.

    Waiver

    Rights enforcement/non-enforcement does not prejudice future actions. Waivers require written authorization.

    Assignment

    Customer may not transfer rights/obligations without our prior written consent.

    Governing Law

    New Zealand law governs this agreement. Parties submit to NZ court jurisdiction.

    Other Agreements

    • These terms apply universally to goods supplied by us.
    • Supersedes prior agreements/representations unless expressly amended in writing.
    • Conflicting terms resolved in favor of this document.
    • Invalid clauses do not affect remaining provisions.